Chatrad Privacy Policy
Saying hello to a stranger on live video takes a little trust, and trust begins with knowing where your data goes. This page explains in plain words what Chatrad collects, why, who ever sees it, and how much control you keep. Questions are always welcome at support[at]chatrad.online.
1. The Scope of This Policy
This policy covers everything under the Chatrad brand: the website, the random video chat matching service, one-to-one calls, text chat, coins and VIP purchases, and the safety and support features around them. It works together with our Terms of Service, and both apply every time you use Chatrad.
2. What Chatrad Collects
We keep collection limited to what the service genuinely needs. Depending on how you use Chatrad, that can include:
- Account details — what you tell us when registering: nickname, age, gender, region, and profile photo.
- Usage data — how you move through the service: matches made, features used, session length, and roughly when and from where you connect.
- Device and technical data — device type, browser, operating system, IP address, and connection quality, which keep video calls stable and help us detect abuse.
- Content you choose to share — your profile, text messages, and whatever you show on camera during a call.
- Purchase records — which coin package or VIP plan you bought and when. Card numbers go to the payment processor, never to us.
- Support conversations — whatever you send when you contact us or file a report.
3. Why We Collect It
Every category above maps to a concrete job:
- Running the matching: connecting you with another real person for a live video conversation.
- Keeping the community safe: enforcing the community guidelines, reviewing reports, and stopping repeat offenders.
- Processing purchases and delivering the coins or benefits you paid for.
- Fixing bugs, balancing capacity, and improving call quality.
- Sending the service messages you actually need — receipts, security alerts, policy updates.
We do not sell your personal data. Full stop.
4. Cookies and Similar Technology
Chatrad uses cookies and similar tools for a short list of jobs: keeping you signed in, remembering your preferences, understanding which pages get used (analytics), and protecting the service from fraud and bots. You can block or delete cookies in your browser settings — the site will still load, but sign-in and a few convenience features may stop working.
5. Who We Share Data With
A few features run through outside providers, each bound by its own privacy practices:
- Payment processors handle your card or wallet details when you buy coins or VIP; we receive a confirmation, not your card number.
- Analytics providers receive aggregated usage signals so we can see what is working and what is not.
- Hosting and infrastructure providers store and deliver the data the service needs to run.
Each provider receives only what it needs to do its job, and none of them is authorized to use your data for its own purposes.
6. Your Privacy on Chatrad
Your privacy on Chatrad is something you control, not just something we promise. Depending on where you live, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate details in your profile.
- Request deletion of your account and the data attached to it.
- Object to certain processing, or withdraw consent where consent was the basis.
- Receive a copy of your data in a portable format.
To exercise any of these rights, email support[at]chatrad.online from the address tied to your account and we will guide you through it. For the everyday habits that protect you during calls — what to keep off camera, when to block, how reporting works — the Chatrad safety center is the practical companion to this page.
7. How Long Data Is Kept
We hold personal data only while it serves a purpose: for as long as your account stays active, plus a limited period afterwards where the law, a dispute, a fraud investigation, or a safety report genuinely requires it. Once data is no longer needed, it is deleted or anonymized.
8. Chatrad Is Adults Only
Chatrad is strictly an 18+ service. We do not knowingly collect data from anyone under 18, and accounts confirmed to belong to minors are removed together with their data. If you believe a minor is using Chatrad, please report it right away.
9. How We Protect Your Data
We use encryption in transit, access controls, and moderation tooling to protect your information. No system is perfectly secure — which is why the strongest privacy tool is the one in your hands: think before you show identifying details on camera. Our how it works page explains what the other person in a call can and cannot see.
10. Policy Updates and Contact
When this policy changes, the date at the top moves, and material changes will be flagged inside the product where we reasonably can. Continuing to use Chatrad afterwards means the updated policy applies.
Anything unclear? Write to us through the contact page or at support[at]chatrad.online — privacy questions go to a human, not a bot.